Shipping + Delivery
Where do you ship from?
All orders will be shipped from the United States via UPS!
Do you ship internationally?
Shipping times will depend on the option you select! If your package is delayed, it may be due to the carrier; please contact them directly with your order number for assistance.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How can I track my order?
Your tracking number will be provided once your order has been shipped.
How much does shipping cost?
Shipping rates depend on how quickly you’d like to receive your package! You can select your preferred shipping option on the checkout page.
Returns + Exchange
Do you accept returns or exchanges?
I am happy to offer returns or exchanges if your items arrive damaged or broken; otherwise, all sales are final.
What if my order arrives damaged?
Please reach out to me at ash.lie.artz@gmail.com. I will do my best to help resolve any issues.
Can I cancel or change my order after placing it?
Please contact me before it is shipped.
Products
Why does my charm look scratched or cloudy?
Some of our charms have a protective film for shipping. Simply peel it off both sides to make your charm crystal clear. (Some charms are made of epoxy).
How are your products made and packaged?
I work with a secondary company for our products. The art is created by me and most of my products are handmade. I also handle all packaging myself before sending your order.
What types of products do you sell?
I sell charms, stickers, and buttons. But I plan to expand our product range as I grow!