F.A.Q
Here are some answers to the most common questions
about our shop, products, and process.
If you don’t see what you’re looking for, feel free to reach out.
I am happy to help!
Shipping + Delivery
Where do you ship from?
All orders will be shipped from the United States via UPS!
Do you ship internationally?
I’m currently only shipping within the United States. I’m so sorry for the inconvenience. Hopefully, that will change in the future!
How long does shipping take?
Shipping times will depend on the option you select! If your package is delayed, it may be due to the carrier, please contact them directly with your order number for assistance.
How much does shipping cost?
Shipping rates depend on how quickly you’d like to receive your package! You can select your preferred shipping option on the checkout page.
How can I track my order?
Your tracking number will be provided once your order has been shipped.
Returns + Exchange
Do you accept returns or exchanges?
I am happy to offer returns or exchanges if your items arrive damaged or broken; otherwise, all sales are final!
What if my order arrives damaged?
Please reach out to me at ash.lie.artz@gmail.com. I will do my best to help resolve any issues!
Can I cancel or change my order after placing it?
If you need to cancel or change your order, please contact me before it ships. c:
Products
Why does my charm look scratched or cloudy?
If your keychain looks scratched or cloudy, don’t worry! Some of our keychains have a protective film for shipping. Simply peel it off both sides to make your keychain crystal clear. Some keychains are made of epoxy.
How are your products made and packaged?
I work with a secondary company for our keychains. The art is created by me, and most of my products are handmade. I also handle all packaging ourselves before sending your order!
What types of products do you sell?
Right now, we sell keychains, stickers, and buttons, but I plan to expand our product range as I grow! c: